We have a 45-day return policy, which means you have 45 days after receiving your item to request a return.
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you. We can only offer you replacements at no additional cost if it falls under the following criteria: Items are faulty – damaged/broken or soiled upon arrival. Parcels that are lost in transit.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Note: illumiBrain will not be held liable for packages that are returning to sender. Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening. so please be careful on the information that you provide. If you think you have entered a wrong address, you need to contact us at immediately in order to correct the mistake. You can contact us via phone or email:
Phone: 1-800-390-5078
Email: support@myillumibrain.com
To start a return, you can contact us via phone or email. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
1. WHAT IF MY ITEM IS DAMAGED?
If you received an item that is damaged or faulty we will happily replace the item at no additional cost to you.
2. I ENTERED THE WRONG SHIPPING ADDRESS, WHAT SHOULD I DO?
If you think you have entered a wrong address, you need to contact us immediately in order to correct the mistake. You can send us an email with the order number and the correct Shipping Address, or by phone.
Email: support@myillumibrain.com
CANCELLATION POLICY
Can I cancel my order(s)? Yes. Cancellations must be made within 24 hours of order placement. Send us an email within 24 hours and let us know the reason why you wish to cancel your order. We do not accept cancellation of orders outside the 24 hours window and/or because of the Standard Shipping reason. All refunds will be process within 24-48 hours before the fund reflects on customer’s bank account. illumiBrain reserves the right to refuse any replacement and refund if it does not meet the above criteria. Late or missing refunds (if applicable) If you haven’t received a refund yet, check your bank account again and contact your credit card company, it may take some time before your refund is officially posted.
